Founded in 2019 by a world-class team of travel specialists, Journey Maker is a innovative new guest engagement platform for the accommodation industry

We combine decades of hotel industry experience with the latest technology platform to deliver an automated solution for guest engagement.

AI-powered. Human-driven.

Our platform benefits from the advancements in AI, but we still believe travel is about real human and authentic connections. That’s what sets us apart, and it drives us to make people feel like a local wherever they travel.

Our solution focuses on enhancing pre-stay, at check-in and during-stay. We use valuable customer data to create tailor made customer journeys. In doing, so we optimise performance with contactless and seamless automation for accommodation businesses, which boosts their profitability and saves them valuable time.

Our story

Founder Nick Bonney has been obsessed with travel his whole life. He took his first solo flight at four years old and never looked back.

Nick’s short-lived hospitality career started in the mid 90s making beds for Hotel Nikko in Sydney, followed by a short stint behind the bar in a some of London’s best cocktail establishments.

Nick went on to become an advertising creative and made award-winning campaigns for travel brands like Qantas, Virgin, Delta Air and Tourism Australia. He saw what was possible if you combined great ideas with innovative technology and a world-class execution.

Travelling overseas in early 2017, Nick realised that all the best hotels had something in common. They were making him feel like a local and not just a number. That’s when it hit him - experience is king, not only in the moment but in a lifetime of memories.

Nick assembled a highly skilled team and got to work building a platform that will revolutionise how hotels approach their guest experience.