Coming from inner-city background hotels, where mini bars are deemed as “essential” and are often used as a complimentary offering included in the rate, Stillwater Seven takes it to a whole other level.

When you're tasked by a hotel owner to find the best system for a fully digital end-to-end guest solution, the way in might literally be the way in.

The unlikely hero of the past two years has been the QR code, particularly for the hospitality and travel industry.

This week Journey Makr talks to Pierre Gredel, sole operator of The BLUE Hotel Bondi, about how he manages to run it single-handed.

Secret Sumatra is a 12-person resort providing bespoke surfing experiences for groups around the world. The serene bungalows and ocean views add to the appeal, but it’s Dean’s obsession for quality and dedication to the traveller’s experience that attracts birthday parties, bucks trips and galore.

With a rich Hollywood history and a storied musical timeline, the Pioneertown Motel offers a guest experience that is uniquely its own.

This week we interview Con Katsinas, CEO of Bayton and IHS (International Hotel Services), who has been on the frontline of the hospitality industry since the pandemic began. As the floodgates of travel begin to crack open, we ask him about the business challenges he faces in the months ahead.

Every hotel is in the business of providing a unique experience, but many hoteliers fail to recognise that a memorable guest experience begins long before a guest arrives at the lobby.

Three ways COVID changed guest expectations forever